All Items » » Bug #513
Bug
 MKVCleaver partialy works
ID: 513Status: ResolvedVersion: 0.7.0.0Report Date: May 11, 2017Product: Resolution Date: May 23, 2017Resolution Version: 0.7.0.1
ReporterNorberto
Assignee
Description

Hi Guy,
I noticed that sometimes the program does not extract file tracks when I use batch mode.
I use Win10 Pro (Build 1607).
  1. Ilia Bakhmoutski
    May 11, 2017, 08:37 | #

    I will need more information.

    The contents of your custom.ini file.
    The log for the files that didn’t extract.

    How can I reproduce the issue ? Does this happen all the time for the same files or does it happen randomly for random files ?

    Pelase email me, if you feel that you do not want to post this information here.

  2. Norberto
    May 11, 2017, 10:06 | #

    Where can i find the *.ini file? How can i do reg and send you the log file?

    When it happen into the batch mod column appear only £attachements” to Segment UID” option and in the single file column under the file the remainder tracks.

    It’s not randomly, but only with the same files.

    • Ilia Bakhmoutski
      May 11, 2017, 10:56 | #

      If you’re using the installer version then the ini file will be in C:\Users\%your user name%\AppData\Local\MKVCleaver. For the portable version is will be in the same directory as the main executable.

      You can find the log under Tools->View Log.

      Please do the following:

      1. Go to Settings->Log Settings.
      2. Set “This Session” for “Filter Log Lines:” and save.
      3. Open the MKV files you are having issues with and extract what you need.
      4. Go to Tools->View Log.
      5. Highlight all the log lines with your mouse and then Ctrl+C.
      6. Paste (Ctrl+V) the log here.
      7. Paste the contents of custom.ini as well.

      • Norberto
        May 11, 2017, 13:37 | #

        This is the log of the anime series “Escaflowne”. Ep.01 is ok, Ep.02 nothing to do.

        I mail you the *.ini file

        2017-05-11 21:32:30.464: Extraction started
        2017-05-11 21:32:30.475: File: [Ep. 01] – Una dichiarazione segnata dal destino.mkv
        2017-05-11 21:32:30.484: Extracting Tracks
        2017-05-11 21:32:32.166: Audio 1
        2017-05-11 21:32:33.851: Audio 2
        2017-05-11 21:32:35.702: Audio 3
        2017-05-11 21:32:36.804: Subtitles 1
        2017-05-11 21:32:37.862: Subtitles 2
        2017-05-11 21:32:37.873: Extraction result
        2017-05-11 21:33:16.801: (ok)
        2017-05-11 21:33:16.808: Extracting Items
        2017-05-11 21:33:18.468: attachments
        2017-05-11 21:33:19.722: (ok)
        2017-05-11 21:33:19.728: Done
        2017-05-11 21:33:19.746: Extraction finished

        • Ilia Bakhmoutski
          May 11, 2017, 15:52 | #

          I reviewed your ini file and the log you posted and there is nothing noticeably wrong in there.

          I’m going to send you a link where you can upload the file that causes the problem.

  3. Ilia Bakhmoutski
    May 12, 2017, 08:14 | #

    Norberto found the problem to be an apostrophe in the file name.

    This will be fixed in the next version.

    Thanks Norberto.

  4. Ilia Bakhmoutski
    May 19, 2017, 15:26 | #

    Norberto,

    Please test the latest version.

  5. Norberto
    May 19, 2017, 15:35 | #

    Ok

  6. Ilia Bakhmoutski
    May 23, 2017, 08:50 | #

    Haven’t heard back.

    Assuming bug is resolved.

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