Bug
 start very slow
ID: 389Status: ResolvedVersion: 0.6.0.8Report Date: October 2, 2016Product: MKVCleaver Installer
Reporterquangnguyen
Assignee
Description

When i click on the MKVcleaver icon, the software appear after 1 or 2 minutes.

Sometimes, I extract 12 or 24 mkv files, the software has crash when extract 99%.
  1. Ilia Bakhmoutski
    Ilia Bakhmoutski
    October 3, 2016, 17:25 | #

    A firewall on your PC must be blocking update check. You can either allow MkvCleaver access to the internet or disable update checker.

  2. Ilia Bakhmoutski
    Ilia Bakhmoutski
    October 3, 2016, 20:20 | #

    I missed the second issue you reported.

    Are you saying that if you extract 13 or 25 files then it works ? Only 12 or 24 that cause the issue ?

    • quangnguyen
      quangnguyen
      October 4, 2016, 23:06 | #

      Thank you for my 1st problem, that’s work.

      For 2nd problem:
      Actually, when i extract over 10 files, sometime they crashed at 99% of total. But if i extract file without attachments, thay have no issue.

      • Ilia Bakhmoutski
        Ilia Bakhmoutski
        October 15, 2016, 17:17 | #

        What OS do you have ?
        Can you create folders manually in the destination where MKVCleaver is extracting the attachment ?

        Maybe try running MKVCleaver with Admin rights and see if the issue persists.

        • quangnguyen
          quangnguyen
          October 18, 2016, 22:50 | #

          I’m using windows 7.

          Yes, i can create folders in that.

          Yeah, it’s work, the issue solved.

          Thank you very much ^.^

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