Bug
 MKVCleaver partialy works
ID: 513Status: ResolvedVersion: 0.7.0.0Report Date: May 11, 2017Product: MKVCleaver Installer Resolution Date: May 23, 2017Resolution Version: 0.7.0.1
ReporterNorberto
Assignee
Description

Hi Guy,
I noticed that sometimes the program does not extract file tracks when I use batch mode.
I use Win10 Pro (Build 1607).
  1. Ilia Bakhmoutski
    Ilia Bakhmoutski
    May 11, 2017, 08:37 | #

    I will need more information.

    The contents of your custom.ini file.
    The log for the files that didn’t extract.

    How can I reproduce the issue ? Does this happen all the time for the same files or does it happen randomly for random files ?

    Pelase email me, if you feel that you do not want to post this information here.

  2. Norberto
    Norberto
    May 11, 2017, 10:06 | #

    Where can i find the *.ini file? How can i do reg and send you the log file?

    When it happen into the batch mod column appear only £attachements” to Segment UID” option and in the single file column under the file the remainder tracks.

    It’s not randomly, but only with the same files.

    • Ilia Bakhmoutski
      Ilia Bakhmoutski
      May 11, 2017, 10:56 | #

      If you’re using the installer version then the ini file will be in C:\Users\%your user name%\AppData\Local\MKVCleaver. For the portable version is will be in the same directory as the main executable.

      You can find the log under Tools->View Log.

      Please do the following:

      1. Go to Settings->Log Settings.
      2. Set “This Session” for “Filter Log Lines:” and save.
      3. Open the MKV files you are having issues with and extract what you need.
      4. Go to Tools->View Log.
      5. Highlight all the log lines with your mouse and then Ctrl+C.
      6. Paste (Ctrl+V) the log here.
      7. Paste the contents of custom.ini as well.

      • Norberto
        Norberto
        May 11, 2017, 13:37 | #

        This is the log of the anime series “Escaflowne”. Ep.01 is ok, Ep.02 nothing to do.

        I mail you the *.ini file

        2017-05-11 21:32:30.464: Extraction started
        2017-05-11 21:32:30.475: File: [Ep. 01] – Una dichiarazione segnata dal destino.mkv
        2017-05-11 21:32:30.484: Extracting Tracks
        2017-05-11 21:32:32.166: Audio 1
        2017-05-11 21:32:33.851: Audio 2
        2017-05-11 21:32:35.702: Audio 3
        2017-05-11 21:32:36.804: Subtitles 1
        2017-05-11 21:32:37.862: Subtitles 2
        2017-05-11 21:32:37.873: Extraction result
        2017-05-11 21:33:16.801: (ok)
        2017-05-11 21:33:16.808: Extracting Items
        2017-05-11 21:33:18.468: attachments
        2017-05-11 21:33:19.722: (ok)
        2017-05-11 21:33:19.728: Done
        2017-05-11 21:33:19.746: Extraction finished

        • Ilia Bakhmoutski
          Ilia Bakhmoutski
          May 11, 2017, 15:52 | #

          I reviewed your ini file and the log you posted and there is nothing noticeably wrong in there.

          I’m going to send you a link where you can upload the file that causes the problem.

  3. Ilia Bakhmoutski
    Ilia Bakhmoutski
    May 12, 2017, 08:14 | #

    Norberto found the problem to be an apostrophe in the file name.

    This will be fixed in the next version.

    Thanks Norberto.

  4. Ilia Bakhmoutski
    Ilia Bakhmoutski
    May 19, 2017, 15:26 | #

    Norberto,

    Please test the latest version.

  5. Norberto
    Norberto
    May 19, 2017, 15:35 | #

    Ok

  6. Ilia Bakhmoutski
    Ilia Bakhmoutski
    May 23, 2017, 08:50 | #

    Haven’t heard back.

    Assuming bug is resolved.

Comments are closed.